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With this hybrid process, we are able to more easily scale our delivery capabilities and meet any volume requirements. “TranscribeMe is delivering high-quality transcription for thousands of customers across many different industries. Nathan Pikover, COO at TranscribeMe said: The best ASR with the best in human intelligence This process has also enabled TranscribeMe to more rapidly scale up the team capabilities and deliver much greater volumes of data while maintaining low costs.
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In partnering with Speechmatics, TranscribeMe has been able to create a hybrid workflow that delivers text output consistently above 99% accuracy and is completed within the customers required timeframe. After comparing and benchmarking a number of different ASR providers, TranscribeMe found that Speechmatics provided the best quality output across different verticals and accents.
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In order to meet the company’s requirements, TranscribeMe looked to organize a workflow that paired automatic speech recognition (ASR) software with a team of transcriptionists. Through a global network of over two million registered workers combined with a process of curating teams of workers for specific use cases, TranscribeMe is able to deliver consistently high accuracy transcription efficiently and at low cost. TranscribeMe provides a suite of high accuracy human-generated transcription products.
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The company faced a challenge in that the transcriptions were required to be delivered within 24 hours with near-perfect accuracy, and they had been unable to find a single vendor that could meet these requirements. The audio also frequently contained background and ambient noise. As a multinational company, these calls included a wide variety of accents and covered a large range of topics, including both simple and technical content.
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"Bringing on board really senior talent who understand not just how to build a start-up and get a small company off the ground and build technology but really build and scale a global venture, which is where we are now.A Fortune500 company approached TranscribeMe with the desire to transcribe thousands of research calls each month quickly and with high accuracy. Dunayev is now looking to tap external expertise guide the company through the next stage of growth and has turned to the University of Auckland Business School Entrepreneurs' Challenge EC-35 fund, which underwrites the cost of advisors or directors. The bulk of the technology development is run out of New Zealand with Silicon Valley the base for sales, marketing and finance functions. "We can tap into a huge pool of talent of professionals that are now in a position where they can't dedicate a continuous eight hours of work but they still have legal degrees, they're doctors, they're nurses, they're business people."ĭunayev said after several years of hard work the company's growth is exceeding forecasts, with a fourth office opening in Japan mid-year a little more than six months after the firm created a base in Belarus to take advantage of the speech recognition expertise there. Audio is sliced into micro-tasks, which also helps preserve confidentiality, and allows the transcription workforce largely made up of stay-at-home mums to log in and work during their downtime. TranscribeMe has refined the technology using several million dollars of Silicon Valley funding and relies on its part-time workforce around the world to bring the accuracy up to the perfect levels demanded by clients.Īfter filing the audio, clients can have a transcript back in between one and five days, paying from $1.50 to $2.50 a minute depending on the number of speakers.